FAQ

All Inclusive

• What are the meal and restaurant hours included in the All-Inclusive plan at Cana Brava Resort?

  At Cana Brava Resort, you can enjoy a full daily culinary schedule. Check out the hours below:
  
  Main Meals
  Breakfast: 7:00 AM to 10:00 AM
  
  Lunch: 12:30 PM to 3:00 PM
  
  Dinner: 7:00 PM to 10:00 PM
  
  
  Late-night Supper: 11:00 PM to 6:00 AM
  
  Snacks & Special Options
  Appetizers: 10:00 AM to 4:00 PM
  
  Pizzas: 12:00 PM to 9:00 PM
  
  Afternoon Tea: 4:00 PM to 6:00 PM
  
  Bars
  
  Beach Bar & Cabana: 9:00 AM to 11:00 PM
  Castle & Pool Bar: 9:00 AM to 5:00 PM
  Relaxation Pool: 9:00 AM to 6:00 PM
  Coco Dendê: 7:00 PM to 11:00 PM
  
  Cantinho da Baiana (Bahian Corner)
  Acarajé: 11:00 AM to 2:00 PM
  Tapioca: 3:00 PM to 5:00 PM

• What beverage brands are available at Cana Brava Resort?

  Cana Brava Resort offers a full drink menu with national and international labels, all included in your All-Inclusive package.
  There are 6 bars across the resort, with service available until 2:00 AM, offering:
  
  Beers: Stella Artois, Skol Puro Malte, Budweiser, Brahma Duplo Malte, Original, and Chopp Brahma
  A variety of alcoholic and non-alcoholic cocktails
  Vodkas, wines, and sparkling wines
  Coconut water and soft drinks
  
  Some options are available only at specific times or locations. Please ask our staff for more information.
  

• Does Cana Brava Resort offer options for guests with dietary restrictions?

  Yes. Our buffet includes options for various dietary needs, such as vegetarian, vegan, gluten-free, and lactose-free dishes, available at breakfast, lunch, and dinner.
  To ensure a personalized experience, we recommend informing us of your restrictions at the time of booking.

ACCOMMODATION

• What are the check-in and check-out times?

  Check-in is from 3:00 PM, and check-out is until 12:00 PM. If you arrive earlier, check with reception to see if early access to the facilities or room is available.

• What services are not included in the daily rate?

  Third-Party Services (Not Included):
  
  Transfers
  Photographer
  Spa
  Surf Lessons
  Braiding & Hair Wraps
  Tattoos
  Cana Adventure
  Romantic Dinners & Packages
  Picnic
  Private Cinema
  

• What payment methods are accepted at the resort?

  Your stay can be paid in up to 12 interest-free installments on a credit card. We also accept Pix, debit card, and bank transfer.

• What is the child policy for free stays?

  Two children up to 12 years old stay free when sharing a room with two adults, or one child up to 12 years old stays free with three adults.

• What is the cancellation policy?

  Low Season – Flexible Rate:
  
  Cancellation or rescheduling up to 7 days before check-in
  Full amount becomes credit valid for 12 months
  Late cancellations: one-night penalty
  No-show: one-night charge after 24h absence
  
  High Season (Holidays) – Flexible Rate:
  
  Cancel or reschedule up to 15 days before check-in
  Full credit valid for 12 months
  Late cancellations: full package penalty
  No-show: full package charge
  
  Peak Season (Dec, Jan, Feb, Jul) – Flexible Rate:
  
  Cancel or reschedule up to 20 days before check-in
  Full credit valid for 12 months
  Late cancellations: full package penalty
  No-show: full package charge
  
  
  Special Holidays (Christmas, New Year’s Eve, Carnival):
  
  Cancel or reschedule up to 30 days before check-in
  Full credit valid for 12 months
  Late cancellations: full package penalty
  No-show: full package charge
  
  Non-Flexible Rate:
  Cancellations, changes, or no-show: no refund or credit
  
  Cancelation without penalty only within 7 days of purchase, as per Brazilian Consumer Protection Code (Art. 49)

• Can I change my reservation?

  Changes are only allowed for reservations under the flexible rate policy. Non-flexible reservations do not allow any modifications.
  

• How do I complete web check-in?

  Web check-in is available between 5 to 7 days before your check-in date.
  You will receive an email with a link to fill out your details, or access directly at:
  
  Click here
  

• What is required for minors to stay at the resort?

  When accompanied by parents:
  
  Parents’ ID with photo
  Child’s ID (passport or birth certificate)
  
  When accompanied by others (relatives or not):
  
  Parents’ or legal guardians’ ID with photo
  Child’s ID (passport or birth certificate)
  Signed authorization letter from parents/legal guardians with notarized signature, including dates, names, reason for stay, and emergency contact information
  

FACILITIES

• What are the differences between room types at Cana Brava Resort?

  Luxury Apartment:
  Ideal for convenience and strategic location, in main buildings, close to social areas, some with wide views or private spots
  
  Family Suite:
  Perfect for families, near the reception with full setup: minibar, kitchenette (microwave, sink), and a large balcony
  
  Luxury Chalet:
  Independent units in quiet paths near leisure areas, offering privacy and comfort
  
  Premium Villa:
  A more exclusive experience with modern facilities, unique location, and premium benefits
  

• What is the maximum number of guests per accommodation?

  Some rooms accommodate up to 5 guests. Check full details here.

• What is the voltage in the rooms?

  All outlets in the rooms are 110V.

• How many bars does the resort have?

  There are 7 bars spread throughout the resort, including one at each pool for maximum convenience.

• How many restaurants are in the resort?

  Encontro das Águas: main meals
  
  Mar à Vista: snacks and pizzas
  
  Coco Dendê: à la carte Bahian cuisine (not included in All-Inclusive). Stays of 3+ nights include one dinner at Coco Dendê.

• Are there hairdryers in the rooms?

  Yes, all rooms include a hairdryer.

• Is there an iron available?

  Yes, we offer laundry service (additional charge).

• Is there laundry service?

  Yes, laundry services are available to keep your clothes clean and fresh (additional charge).
  

About Pets

• Are pets allowed at the resort?

  Yes, your PET is very welcome here. Check out our Pet Policy by clicking here.
  
  * Service charged separately

Para Crianças

• Berço, banheira e carrinho de bebê estão disponíveis?

  Sem preocupações ao viajar com os pequenos! O berço e a banheira poderão ser solicitados no momento da reserva, e sua utilização está inclusa em sua diária.
  
  O carrinho de bebê também deve ser reservado com brevidade no momento da reserva, e possui um custo no valor de R$70,00 para utilizar durante toda a hospedagem.

Lojinha

• O que é comercializado na lojinha do resort?

  Dentro do resort, você encontrará o Armazém Cana Brava: Uma lojinha encantadora com moda praia, souvenir exclusivos do resort e artigos úteis para sua viagem.

FLIGHT PACKAGE:

• What’s included in the flight package?

  All-Inclusive accommodation
  Round-trip airfare with Azul, Gol, or Latam
  Boarding tax
  10kg carry-on luggage allowance per passenger
  Airport transfers: Ilhéus Airport – Cana Brava – Ilhéus Airport Rules don’t apply to children under 2 or pet transport.
  

• What are the departure options?

  We offer flights from all airports in Brazil via Azul, Gol, and Latam. Check your full package here.
  

• What is the child policy for the flight package?

  Children under 2 without a seat travel on an adult’s lap.
  
  For minors under 18 (Brazilians or foreign residents in Brazil), travel is subject to Brazilian legal requirements. Solo travel requires a notarized parental authorization or court order. Airline policies may also apply.

• Can I cancel my flight package reservation?

  Yes. You can cancel up to 30 days before check-in for a full refund of the lodging and transfer.
  
  Airfare refunds follow the conditions of the selected fare plan—check your voucher for details.
  
  Cancellations made less than 30 days in advance are subject to a 100% penalty (airfare, lodging, and transfer).

• Can I modify my flight package reservation?

  Changes are not allowed after purchase.

• What happens in case of no-show?

  If there’s no written notice, your booking is considered a no-show, and a 100% penalty applies for the full package (airfare, lodging, and transfer).